Under the EU Consumer Rights Directive, buyers located in the European Union have the right to withdraw from a purchase within 14 days of receiving the item.
To exercise this right, you must notify us of your decision within 14 days of delivery. Returned items must be dispatched back to us within 14 days of your notification.
Please note that custom or personalized items cannot be returned unless defective. Return shipping fees are the responsibility of the buyer unless the item arrived damaged or not as described.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr
